We are looking for an experienced and dedicated customer service manager to lead our customer support team. the customer service manager will be responsible for ensuring excellent customer satisfaction, managing a team of customer service representatives, and continuously improving processes to enhance the overall customer experience. if you have a strong background in customer service, exceptional leadership skills, and a commitment to delivering outstanding support, we invite you to apply for this key position in our organization.

Key responsibilities:

Lead, train, and motivate a team of customer service representatives.

Set performance goals, conduct regular evaluations, and provide constructive feedback.

Monitor and analyze customer feedback to identify areas for improvement.

Implement strategies to enhance customer satisfaction and loyalty.

Evaluate and optimize customer service processes to streamline operations.

Implement best practices to improve efficiency and effectiveness.

Handle escalated customer inquiries and resolve complex issues.

Collaborate with other departments to address customer concerns.

Provide ongoing training to customer service representatives.

Keep the team updated on product knowledge, policies, and procedures.

Establish key performance indicators (kpis) and track team performance.

Prepare and present regular reports on customer service metrics.

Communicate proactively with customers to gather feedback and address concerns.

Ensure clear and consistent communication across all channels.

Qualifications:

+6 years experience as a customer service manager or in a similar role.

Bachelor's degree in business, management, or a related field is preferred.

Excellent knowledge of customer service principles and practices.