As a Customer Care Agent, you will serve as the liaison between the company and customers, addressing inquiries, resolving issues, and ensuring customer satisfaction through phone and email interactions.

Key Responsibilities:

Address customer inquiries regarding products and services.

Establish and manage customer accounts accurately.

Identify and resolve customer concerns and complaints promptly.

Collaborate with internal departments to resolve complex customer issues.

Proactively anticipate customer needs and offer additional services.

Maintain comprehensive records of customer interactions and issues.

Represent the company positively in all customer interactions.

Assist in resolving customer issues efficiently by liaising with relevant departments.

Qualifications:

Flexibility to work various shifts, including evenings, weekends, or holidays.

Willingness to undergo pre-hire and on-the-job training.

Excellent listening skills and empathetic communication style.

Basic computer software proficiency.

Familiarity with the company's products and services.

Experience in the Saudi market is advantageous.

Skills & Competencies:

Strong communication and interpersonal skills.

Ability to multitask in a fast-paced environment while maintaining focus on customer needs.

Dedication to ensuring customer satisfaction and resolving issues effectively.

Attention to detail and accuracy in recording customer information.

Adaptability to changing customer inquiries and situations.