The Information Technology Manager oversees technology operations, people management, customer relations, and product coordination within a fast-paced warehousing environment. This role requires strong leadership, analytical skills, and a focus on continuous improvement.

Key Responsibilities:

- Manage end user applications and software experience, including RF terminals, laptops, computers, printers, and Microsoft-based applications.

- Establish and manage a 24-hour on-site help desk for technology support.

- Determine roles and responsibilities of team members to achieve business objectives.

- Mentor, coach, and conduct performance reviews for team members, including disciplinary actions and interviewing new candidates.

- Develop talent and encourage leadership growth among employees.

- Build strong relationships with internal and external stakeholders, including customers.

- Translate contractual obligations into operational tasks and work closely with customers on tech-related implementation projects.

- Coordinate logistics activities with all other functions of the site and suppliers to optimize production and resource utilization.

Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or related field.

- Certification in project management or IT management is preferred.

- Training course in leadership or team management.

Skills & Competencies:

- Deep experience in a fast-paced warehousing environment (10+ years).

- Expertise in leading warehousing and distribution operations.

- Analytical, problem-solving, and organizational skills.

- Ability to own, follow through, and solve operational issues.

- Experience working with customers to improve business operations.

- Leadership and talent development experience.

- Collaboration and influencing skills.

- Financial acumen to interpret and act on P&L statements.