The Customer Service Representative is responsible for receiving incoming calls to the call center, handling inquiries and complaints, recording calls and complaints, implementing customer service procedures, and adhering to quality and internal regulations.

Key responsibilities:

- Receive incoming calls to the call center and handle them appropriately.

- Provide solutions to callers based on the nature of their inquiries.

- Record all incoming calls in the system and specify the type of inquiry for each call.

- Record all complaints received by the call center.

- Implement customer service procedures and instructions.

- Adhere to the instructions of the Quality Unit to ensure work progress according to approved procedures.

- Comply with internal regulations for call center employees.

Qualifications:

- Bachelor's Degree (English Language is preferred).

- Fluent spoken and written English, Arabic language (mandatory).

- Active listening and excellent communication skills.

- Teamwork skills.

- Advanced skills in Microsoft Office and different system applications.

Skills & Competencies:

- Active listening

- Excellent communication skills

- Teamwork

- Proficiency in Microsoft Office

- Problem-solving

- Adaptability

- Time management

- Attention to detail